FAQ's
Where are you located?
Lanco Candle Supply is located at 333 N. St. Street Ephrata, PA. in the historic Donecker's complex.
Do you have a store front?
Our workshop is currently NOT open for the public. We plan on adding a showroom as time goes on.
What is your return policy?
Due to the nature of fragrance oils and contamination we do not accept returns. We encourage makers to purchase smaller bottles for testing prior to making larger purchases. However, if your products are damaged in shipping please reach out to us within 48 hours of delivery for assistance.
What are clean scents?
Our clean scents program includes fragrance oils that check three boxes... they are phthalate free, carcinogenic free, prop 65 compliant, and skin safe.
How to handle fragrance oils?
Our fragrance oils are non-toxic but since they are 100% pure we recommend using gloves, eyewear, and protective clothing while using fragrance oils. Lanco Candle Supply is not responsible for improper use or storage of fragrance oils.
Still have questions?
Feel free to get in touch, and our dedicated team member will promptly reach out to you.